The Service Provider receives a Rate Card item order from a Customer and finds the item in the Catalogue. The next step is to complete a Quote Request form for the item. The Quote Request form consists of the following sections:

Project Details

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Below is an example of the type of information the Service Provider should enter in the Project section:

Field	Instructions
Title	Enter a title that describes the project and which you will easily recognise. Remember that the title is for the whole project not just one item or part. You can add multiple parts to one project. For more information on parts see Adding a Part.
Customer User	Start typing the Customer contact name and the Contact box will will show matching results. Select the correct match. Customers The search results shown in the Contact box are customers that the Service Provider has added via the page.
Administrator	Name of the person set up to receive alerts from the system. This could be the account manager or account administrator.
Product Code	The reference the Customer provides to the Service Provider.
Part Title	Defaults to the catalogue name for the part, but can be changed by the Administrator.
VAT	Set the applicable VAT from the list of options: unknown non-VAT VAT-exempt Zero-rated 20%

Quantities

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You can select up to three quantities per Rate Card quote. The Customer will be able to add one or more of the quotes to their basket and order them.

Options

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You can select one of a range of pre-defined options for the Rate Card item. Options will depend on the Rate Card item type.

Delivery Details

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Delivery Date / Time

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The Delivery Details section allows the Service Provider to specify the time and date of delivery to the Customer.

Select the Delivery Date box.
A calendar will appear.
Select the date the product needs to be delivered to the customer.
Select the delivery time.
Use the increment hour and increment minute arrows to set the time.
NOTE: The time uses the 24 hour clock.

Delivery Address

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The Delivery details section allows the Service Provider to specify the delivery address(es) for the products. The address is set automatically when the (mandatory) Customer name is entered into the Contact field in the Project Details section. Both the address and FAO (For the Attention Of) field can be edited.

Edit FAO

Select the text in the FAO field and delete / edit it.

Edit Address

Click the Edit button.
Edit the address fields and click the Save button.

Search Address

Click the Search button and the Search address box appears:
Select the address type (e.g. Customer Addresses), then the specific address from the displayed list.
If the list is very long you can type part of the address in the search box and only addresses containing those words will display.

Adding a Part

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Projects are composed of 'parts'. Each part concerns a particular product type, such as flyers or business cards. Each part requires its own Quote Request.

To add a part you just click the Add Part button and follow the standard process for Raising a Quote Request or Placing an Order for a Rate Card.

The only difference between the first Quote Request you raise for a new project and Quote Requests raised for subsequent parts is that information specific to the project as a whole (rather than an individual part) cannot be modified. Specifically the project Title, Customer User and Administrator cannot be changed:

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